Service Coordinator

Service Coordinator
Redditch- Office based full time
£27,000 – £28,000 per annum


We are looking for an organised and proactive Service Controller to join our busy service team in Redditch. This is a fast-paced, customer-focused role where you will play a key part in coordinating engineers, managing service jobs, and ensuring excellent customer service from first call to job completion.
If you thrive in a dynamic environment, enjoy problem-solving, and have strong administrative skills, we’d love to hear from you.Service Coordinator Key Responsibilities

• Answer incoming calls, handle queries, and log breakdowns accurately.
• Deliver excellent customer service and manage client expectations effectively.
• Update and action customer-specific online portals where required.
• Schedule jobs onto engineer planners and manage workloads efficiently.
• Raise order numbers and issue jobs to subcontractors when necessary.
• Review and process completed job reports on the company’s bespoke system.
• Prepare and issue quotes for chargeable work, following up until approval or cancellation.
• Order parts and components where engineer attendance is not required.
• Monitor the planner board to ensure all jobs are allocated and completed correctly.
• Request and manage subcontractor paperwork where applicable.
• Support the wider service team with any other reasonable duties as required.

The successful Service Coordinator will have the following skills and experience:-

• Previous experience in a service coordination, scheduling, or administrative role.
• Excellent organisational skills with strong attention to detail.
• Confident communicator with a professional telephone manner.
• Able to prioritise workload and work effectively under pressure.
• Good IT skills and experience using scheduling or job management systems.
• Customer-focused with a proactive approach to problem-solving.

If you think you have the skills and experience my client is looking for maybe in a similar coordinator role or a sales order processor/ scheduler role then we would like to hear from you. Please click APPLY with your updated CV.