Customer Service Hire Controller

Customer Service Hire Controller
Salary: £30,000 per annum
Contract: Temp to Perm
Hours: Monday to Friday, 7:30am – 5:00pm
Overtime Available
We have an exciting opportunity to join a growing plant hire company as a Customer Service Hire Controller.
This role is ideal for someone with a strong customer service background and, ideally, experience within the plant or construction hire industry (although this is not essential). You will play a key role in delivering an outstanding customer experience while managing hire orders from start to finish.
The Role
You will be responsible for communicating with customers via telephone, email, and website enquiries. From initial enquiry through to post-hire follow-up, you will take full ownership of the customer journey, ensuring a smooth and efficient service while building strong, long-term relationships with repeat clients.

Main Skills & Experience Required

• Previous experience within the hire or construction industry would be advantageous, though not essential
• Proven experience in a customer service role, ideally handling inbound sales or order enquiries
• A track record of successfully converting enquiries into completed transactions while delivering excellent customer satisfaction
• Excellent communication skills, with the ability to negotiate and influence effectively
• Strong relationship-building skills with both internal colleagues and external customers
• Flexible and adaptable, with the ability to thrive in a fast-paced operational environment
• Capable of managing multiple tasks, deadlines, and targets while maintaining high levels of accuracy
• A collaborative and supportive team player who contributes positively to team success

If you are looking for your next opportunity within a busy and supportive environment we would love to hear from you!
📞 Apply now or call us on 01753 687876