£20 Per Hour
Full Time
Temporary
Plymouth, Devon
Construction And Property
Posted 6 hours ago
Expires In 29 Days
Job Description
We are seeking four experienced Neighbourhood Housing Officers to join a busy social housing service on a temporary basis across the Plymouth and Cornwall area. This role offers a salary of £39,923 and provides an excellent opportunity for a housing professional to make a real impact within local communities on a short-term assignment.
In this frontline role, you will act as the main point of contact for tenants within your allocated patch, delivering a responsive and high-quality housing management service. You will be responsible for managing day-to-day tenancy matters, supporting safe and sustainable communities, and working closely with internal teams and external partners to maintain well-managed neighbourhoods.
This is a varied and rewarding role where you will balance customer service, tenancy management, enforcement activity, and community engagement, ensuring residents receive a professional, consistent, and supportive housing service.
Key Responsibilities
About You
We are looking for candidates with:
Additional Requirements
In this frontline role, you will act as the main point of contact for tenants within your allocated patch, delivering a responsive and high-quality housing management service. You will be responsible for managing day-to-day tenancy matters, supporting safe and sustainable communities, and working closely with internal teams and external partners to maintain well-managed neighbourhoods.
This is a varied and rewarding role where you will balance customer service, tenancy management, enforcement activity, and community engagement, ensuring residents receive a professional, consistent, and supportive housing service.
Key Responsibilities
- Deliver excellent customer service, managing tenancy and housing enquiries
- Carry out tenancy sign-ups, viewings, and ensure compliance with tenancy agreements
- Manage cases of tenancy breaches, including safeguarding concerns where required
- Oversee estate standards and service contracts to ensure quality and value for money
- Support and deliver resident engagement activities to strengthen communities
- Contribute to tenancy sustainment and neighbourhood management objectives
About You
We are looking for candidates with:
- Experience in social housing, particularly tenancy, estate, or housing management
- CIH Level 4 qualification, or willingness to work towards it (Chartered Institute of Housing)
- Strong interpersonal and communication skills
- Excellent organisational ability to manage a varied and fast-paced workload
- A strong customer focus with a drive to improve customer satisfaction
- Full UK driving licence and access to a vehicle
Additional Requirements
- Basic DBS check required
- Commitment to safeguarding and promoting the welfare of vulnerable groups