£45,000 Per Annum
Full Time
Permanent
Reading, Berkshire
Engineering And Technical
Posted 3 hours ago
Expires In 29 Days
Job Description
We have an excellent opportunity for an experienced Field Operations Manager to join our waste Network operations team in the Thames Valley.
This is a high-profile Operations role; you will be responsible for leading a team of front-line field engineers to ensure the operational management of our wastewater services to our customers, 24 hours a day, 365 days a year.
This is an exciting opportunity to manage a frontline workforce. It is a wide-ranging role, with each day different from the last, posing unique challenges. Your role involves ensuring your team work safely and delivers excellent customer service. You will develop strong working relationships with key stakeholders across the business, including the planning teams, key contractors and other external stakeholders.
This position is a mixture of office /field-based, the percentage split based on changing business needs and challenges (average 60/40 split).
What you’ll be doing as the Field Operations Manager
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
This is a high-profile Operations role; you will be responsible for leading a team of front-line field engineers to ensure the operational management of our wastewater services to our customers, 24 hours a day, 365 days a year.
This is an exciting opportunity to manage a frontline workforce. It is a wide-ranging role, with each day different from the last, posing unique challenges. Your role involves ensuring your team work safely and delivers excellent customer service. You will develop strong working relationships with key stakeholders across the business, including the planning teams, key contractors and other external stakeholders.
This position is a mixture of office /field-based, the percentage split based on changing business needs and challenges (average 60/40 split).
What you’ll be doing as the Field Operations Manager
- Take responsibility for safe working practices for you and your team that comply with the company's safe system of work.
- You will guide, coach, and develop a field team to fulfil the business needs.
- You will develop and implement continuous improvements to optimise operational performance and customer service.
- Lead and develop the team members by setting measurable goals and promoting a culture of engagement and motivation.
- Control team unit costs to outperform budget whilst ensuring all service level agreements are fulfilled.
- Be a self-motivated individual who can immerse themselves in the team around them. You need to be very disciplined, have the desire to learn from those around you, and have a can-do attitude. This role can be demanding at times, but very rewarding too.
- Having previous experience in leading a high-performing team of Operational staff is preferred but not essential.
- Take Ownership of responding quickly to faults, being curious to fully understand the problem, and identifying the best solution to resolve it the first time.
- Have excellent communication and interpersonal skills to interact with the team.
- Deliver exceptional service through an enthusiastic and positive approach, taking accountability for your role while working accurately and flexibly within a busy team.
- Possess strong IT literacy skills as all work is managed through the SAP system; user training for this and other standard software systems will be provided.
- Have a full, valid UK driving license, as travelling to other sites and fields will be required
- Offering a salary up to £45,000 per annum, depending on skills and experience.
- A company car allowance is provided.
- 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
- Benefits on Tap, access to discounts, cashback and instant vouchers.
- Generous Pension Scheme through AON.
- Performance-related pay plan directly linked to company performance measures and targets
- Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
- Enhanced Maternity Leave,26 weeks full pay and 13 weeks half pay!
- Ongoing performance development reviews to help you be your best and identify growth opportunities.
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.