Credit Control & Customer Service Executive

Our client is a well-established and growing business based in Horsham, who are looking to appoint a Credit Control & Customer Service Executive to join their team in a varied, dual-function role.

This position plays a key part in supporting both the finance and operations sides of the business — combining proactive credit control with day-to-day customer coordination.

Please note this is a fully office-based role with no hybrid working. Due to office location own transport is essential.

The Role:

• Proactively contacting customers to chase outstanding payments
• Allocating incoming payments accurately
• Preparing, issuing and following up on invoices and statements
• Handling incoming customer calls and enquiries
• Raising jobs and preparing quotations
• Booking Engineers and coordinating schedules
• Keeping CRM systems updated with customer and job records

The Person:

• A confident communicator with excellent customer service skills - able to adapt your approach depending on the customer or situation
• Commercially aware, with the ability to understand varying customer accounts and payment terms
• Comfortable balancing financial responsibilities with customer-focussed duties
• Proficient in MS Office (including Excel) & able to learn new CRM platforms
• Organised, proactive and solutions-focused

The Package:

• Monday to Friday, 8am-5pm
• Starting salary of £32,000pa

This is a fantastic opportunity for someone who enjoys variety in their role and wants to be part of a supportive team where they can make a real impact across both customer service and finance functions.

Apply now to hear more!