Customer Service Team leader

We are working with a leading utilities company in Didsbury who are on the lookout for an ambitious Team manager to join their business due to Progression.
 
£33k - plus bonus opportunities

Team Manager – Exciting Opportunity

We are currently recruiting for a driven and results-oriented Team Manager to join our client’s dynamic and fast-paced environment. This is a fantastic opportunity for an experienced leader who is highly organised, motivated, and passionate about delivering exceptional service. If you have proven experience managing teams and achieving performance targets, we’d love to hear from you.

The Role As Team Manager, you will be responsible for leading and inspiring a team to consistently achieve and exceed key business objectives. You will oversee daily operations, ensuring performance standards, quality measures, and customer satisfaction targets are met.
Key responsibilities include:

• Leading, coaching, and developing a team to achieve operational KPIs and corporate goals
• Monitoring performance metrics including quality, customer satisfaction, attendance, and attrition
• Reviewing advisor performance regularly to ensure calls are handled professionally and in line with agreed standards
• Providing structured feedback, guidance, and performance support
• Managing daily team operations and maintaining high levels of engagement
• Communicating effectively with senior management, escalating any client or campaign concerns in a timely manner

About You To succeed in this role, you will bring strong leadership experience and a proactive approach to team development and performance management.
You will have:

• Proven experience in a Team Leader or Manager position (essential)
• Previous experience within a call centre environment (essential)
• Strong interpersonal, coaching, and supervisory skills
• Solid reporting, analytical, and operational capabilities
• Excellent verbal and written communication skills
• Strong numerical and reasoning ability
• Effective problem-solving skills
• Experience managing performance and driving improvement
• Strong client and customer relationship management skills

If you’re an experienced leader looking for your next challenge within a vibrant and supportive team environment, apply today.