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£25,000 Per Annum
Full Time, Permanent
Stockton-on-Tees, Stockton-on-Tees
Ref 804103112
Posted 27 days ago
£25,131 - £26,070 Per Annum
Full Time, Permanent
Stockton-on-Tees, Stockton-on-Tees
Ref 067114858
Posted 19 days ago
£13.70 Per Hour
Full Time, Temporary
Washington, Tyne and Wear
Ref 067114872
Posted 4 days ago
£25,131 - £26,070 Per Annum
Full Time, Permanent
Stockton-on-Tees, Stockton-on-Tees
Ref 067114857
Posted 25 days ago
Pertemps Managed Solutions
£24,500 - £25,000 Per Annum
Full Time, Permanent
Darlington, Darlington
Ref 191107485
Posted 14 days ago
Pertemps
£13.93 Per Hour
Full Time, Temporary
Middlesbrough, Middlesbrough
Ref 067114868
Posted 6 days ago
Pertemps
£12.60 - £13.45 Per Hour
Full Time, Temporary
Kielder, Northumberland
Ref 067114862
Posted 17 days ago
Pertemps | BOC
£21.15 Per Hour
Full Time, Temporary
Middlesbrough, Middlesbrough
Ref 145102782
Posted 25 days ago
Pertemps
£14.46 Per Hour
Full Time, Temporary
Northumberland, Northumberland
Ref 067114866
Posted 7 days ago
Pertemps
£35,000 - £40,000 Per Annum
Full Time, Permanent
Newcastle upon Tyne, Tyne and Wear
Ref 067114850
Posted 27 days ago
Frequently Asked Questions:
How many Customer Service Agent jobs are available on Pertemps?
There are 86 Customer Service Agent jobs available on Pertemps right now.
What does a Customer Service Agent do?
A Customer Service Agent is responsible for providing assistance and support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role involves effective communication, problem-solving, and a commitment to meeting customer needs.
Tasks required include:
- Interact with customers through various channels, including phone calls, emails, and chat..
- Provide accurate and timely information to customers, addressing inquiries and offering assistance..
- Resolve customer concerns, complaints, or issues promptly and efficiently..
- Document customer interactions and resolutions in the customer relationship management (CRM) system..
- Stay informed about company products or services to provide relevant information to customers..
- Collaborate with other departments to ensure timely resolution of customer issues..
- Gather and relay customer feedback to contribute to continuous improvement efforts..
- Identify opportunities for upselling or cross-selling additional products or services..
- Adhere to company policies, procedures, and service standards..
- Collaborate with team members to share knowledge and best practices..
What are the entry requirements for a Customer Service Agent?
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.