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At Pertemps,
The average salary for:

Call Centre Adviser
in London is
£24,000

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Avg Salary

JOB DESCRIPTION

A Call Centre Adviser, also known as a Call Centre Advisor or Customer Service Adviser, is a frontline professional responsible for providing assistance, information, and support to customers through various communication channels, such as phone calls, emails, or online chat.

QUALIFICATIONS

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

TASKS

  • Address and resolve customer concerns, complaints, or issues with a focus on customer satisfaction..
  • Assist customers with order placement, tracking, and processing, ensuring a seamless transaction experience..
  • Engage with customers through various communication channels, including phone calls, emails, and online chat..
  • Focus on ensuring a positive customer experience and achieving high levels of customer satisfaction..
  • Follow company policies, procedures, and service standards in delivering customer service..
  • Identify opportunities to up-sell or cross-sell additional products or services based on customer needs..
  • Record and maintain accurate documentation of customer interactions, inquiries, and resolutions..
  • Respond to customer inquiries, providing accurate and helpful information on products, services, or company policies..
  • Stay informed about products or services to effectively assist customers and answer their questions..
  • Use critical thinking and problem-solving skills to handle complex customer issues or escalations..