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At Pertemps,
The average salary for:

Customer Services Executive
in London is
£30,000

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JOB DESCRIPTION

A Customer Services Executive is a key professional responsible for overseeing and delivering high-quality customer service. This role involves managing customer interactions, addressing inquiries, and ensuring the overall satisfaction of customers through effective communication and problem-solving.

QUALIFICATIONS

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

TASKS

  • Oversee and manage customer service operations to ensure efficiency and excellence..
  • Interact with customers through various channels, such as phone calls, emails, and chat..
  • Provide leadership and guidance to customer service teams to meet performance goals..
  • Possess in-depth knowledge of the company's products or services to offer expert assistance..
  • Analyse and resolve complex customer issues or escalated cases in a timely manner..
  • Document customer interactions and resolutions accurately in the customer relationship management (CRM) system..
  • Collaborate with cross-functional teams to address customer concerns and ensure effective solutions..
  • Gather and analyse customer feedback to contribute to continuous improvement efforts..
  • Identify opportunities for upselling or cross-selling based on customer needs..
  • Ensure adherence to company policies, procedures, and service standards..