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At Pertemps,
The average salary for:
Customer Services Executive
in
West Midlands
is
£27,000
Salary Ranges for this role
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JOB DESCRIPTION
A Customer Services Executive is a key professional responsible for overseeing and delivering high-quality customer service. This role involves managing customer interactions, addressing inquiries, and ensuring the overall satisfaction of customers through effective communication and problem-solving.
QUALIFICATIONS
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.
TASKS
- Oversee and manage customer service operations to ensure efficiency and excellence..
- Interact with customers through various channels, such as phone calls, emails, and chat..
- Provide leadership and guidance to customer service teams to meet performance goals..
- Possess in-depth knowledge of the company's products or services to offer expert assistance..
- Analyse and resolve complex customer issues or escalated cases in a timely manner..
- Document customer interactions and resolutions accurately in the customer relationship management (CRM) system..
- Collaborate with cross-functional teams to address customer concerns and ensure effective solutions..
- Gather and analyse customer feedback to contribute to continuous improvement efforts..
- Identify opportunities for upselling or cross-selling based on customer needs..
- Ensure adherence to company policies, procedures, and service standards..