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At Pertemps,
The average salary for:
Passenger Services Assistants
is
£23,725
Salary Ranges for this role
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The average annual salary for a Passenger Services Assistants is £23,700. Salary estimates are based on jobs posted to Pertemps for Passenger Services Assistants jobs.
JOB DESCRIPTION
Passenger Services Assistants are professionals who work in the transportation industry, assisting passengers with various needs and ensuring a smooth and positive travel experience. They can be employed in various modes of transportation, including airports, train stations, bus terminals, and cruise terminals.
QUALIFICATIONS
Entrants usually possess GCSEs/S grades. Fluency in a foreign language may also be required in some posts. Training typically lasts between 3 to 6 weeks followed by a 6 to 12 month probationary period of on-the-job training.
TASKS
- Assist passengers with inquiries, providing information on schedules, routes, services, and facilities available at the transportation terminal..
- Provide assistance with ticket purchases, including explaining fare structures, validating tickets, and addressing any ticketing issues..
- Assist passengers with luggage, including helping with loading and unloading baggage and providing information on baggage claim procedures..
- Provide support to passengers with special needs, such as those with disabilities, elderly passengers, or families with young children..
- Manage queues and crowd flow during boarding, ticketing, and other critical points to ensure an organized and efficient process..
- Handle lost and found items, assist passengers in reporting and locating lost belongings, and follow established procedures for lost property..
- Be familiar with emergency procedures and assist in evacuations or emergency situations, coordinating with relevant authorities..
- Use communication systems to make announcements, relay important information to passengers, and coordinate with other staff members..
- Provide information on additional services, promotions, or products, and assist passengers with making purchases when applicable..
- Address passenger complaints or concerns promptly and professionally, seeking resolutions to ensure customer satisfaction..