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At Pertemps,
The average salary for:
Sales Customer Service
in
West Midlands
is
£26,000
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JOB DESCRIPTION
A Sales Customer Service representative is responsible for combining customer service skills with a focus on sales to enhance customer satisfaction and drive revenue. This role involves assisting customers with product information, addressing inquiries, and identifying opportunities for upselling or cross-selling.
QUALIFICATIONS
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.
TASKS
- Interact with customers through various channels, including phone calls, emails, and chat, to provide product information and assistance..
- Address customer inquiries, concerns, or issues related to products or services..
- Actively engage in selling products or services to meet sales targets and revenue goals..
- Identify opportunities for upselling or cross-selling based on customer needs and preferences..
- Provide accurate and timely information to support customer purchasing decisions..
- Document customer interactions, sales, and resolutions in the customer relationship management (CRM) system..
- Collaborate with the sales team to achieve overall revenue and customer satisfaction objectives..
- Gather and relay customer feedback to contribute to product and service improvements..
- Adhere to company policies, procedures, and service standards..
- Collaborate with team members to share insights and best practices for combining sales and customer service efforts..