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Pertemps
£12.50 Per Hour
Full Time, Temporary
Birmingham, West Midlands
Ref 041229134
Posted 14 days ago
Pertemps
£12.27 Per Hour
Full Time, Temporary
Loughborough, Leicestershire
Ref 068105361
Posted 5 days ago
Pertemps | DHL
£12.76 Per Hour
Part Time, Temporary
Leicester, Leicestershire
Ref 068105359
Posted 25 days ago
Pertemps Social Care
£370 Per Day
Full Time, Contract
Wood Green, Greater London
Ref GL-11075
Posted 15 days ago
Vox Network Consultants
£32 Per Hour
Full Time, Temporary
West London, Greater London
Ref V85103836
Posted 13 days ago
£25,500 - £26,000 Per Annum
Full Time, Permanent
Exeter, Devon
Ref V41105012
Posted 6 days ago
Vox Network Consultants
£32 Per Hour
Full Time, Temporary
West London, Greater London
Ref V85103603
Posted 8 days ago
RGB Recruitment
£14.89 Per Hour
Full Time, Temporary
Yeovil, Somerset
Ref 105024
Posted 23 hours ago
Frequently Asked Questions:
How many Customer Services Executive jobs are available on Pertemps?
There are 58 Customer Services Executive jobs available on Pertemps right now.
What does a Customer Services Executive do?
A Customer Services Executive is a key professional responsible for overseeing and delivering high-quality customer service. This role involves managing customer interactions, addressing inquiries, and ensuring the overall satisfaction of customers through effective communication and problem-solving.
Tasks required include:
- Oversee and manage customer service operations to ensure efficiency and excellence..
- Interact with customers through various channels, such as phone calls, emails, and chat..
- Provide leadership and guidance to customer service teams to meet performance goals..
- Possess in-depth knowledge of the company's products or services to offer expert assistance..
- Analyse and resolve complex customer issues or escalated cases in a timely manner..
- Document customer interactions and resolutions accurately in the customer relationship management (CRM) system..
- Collaborate with cross-functional teams to address customer concerns and ensure effective solutions..
- Gather and analyse customer feedback to contribute to continuous improvement efforts..
- Identify opportunities for upselling or cross-selling based on customer needs..
- Ensure adherence to company policies, procedures, and service standards..
What are the entry requirements for a Customer Services Executive?
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.